New Driver Training Resources Available Now!
Great news! The TLC released a series of videos highlighting how to pick-up and drop-off passengers with disabilities, which have now won five Telly and Communicator Awards for instructional video excellence. These step-by-step videos show everything from how to secure a passenger in a wheelchair accessible vehicle, to appropriate behavior when assisting someone with a disability. It is a great tool to remind you of the steps you should take, and provides suggestions on how to provide excellent customer service. Take a look at the resources available to you now:
- Full-Length Videos: There are two full-length versions of the video that contain everything you need to know about taking a trip in either a Nissan NV200 or a Toyota Sienna.
- Short Videos: The TLC also created shorter videos that concentrate on different steps of a wheelchair accessible trip, such as how to open the ramp and how to properly secure a passenger who uses a wheelchair. Each video has subtitles in 12 different languages to make it easier for everyone to understand.
- WAV Securement Guide: The TLC has also developed a guide that illustrates the WAV securement process step-by-step. The full web version is printable and can be folded down the middle width-wise, like a pamphlet. You can access both the printable version, the mobile web version, and the securement videos by clicking here.
How to Use Accessible Dispatch
Accessible Dispatch features in-vehicle technology that serves as the main communication channel between drivers and dispatchers. This technology features maps with turn-by-turn directions, and is seamlessly integrated into your vehicle’s DIM system.
With easy-to-use technology, it’s simple to accept a trip! All accessible vehicles have easy-to-use DIM devices. With a full color, touchscreen system that clearly displays Accessible Dispatch trips, accepting trips and getting to your next pick-up is now easier than ever. The screens will also clearly indicate the dispatch payment you can expect for completing the trip.
Vehicle Ramp Operation & Safety
Find your vehicle model below to learn more about how to operate your vehicle’s ramp, as well as learn about your vehicle’s specific safety features.