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Review the videos and documents on this page to familiarize yourself with how to accept Accessible Dispatch trips and safely transport passengers who utilize wheelchairs.


Vehicle Ramp Operation & Safety


The safety of our drivers and passengers is important to us. To ensure we always provide a safe and enjoyable experience, we continuously provide drivers with the latest in accessibility training. Find your vehicle model below to learn more about how to operate your vehicle’s ramp, as well as learn about your vehicle’s specific safety features.

Model

Ramp Type/ Converter

Ramp Operation/ Instructional Resources

Nissan NV 200 BraunAbility Nissan NV 200 Ramp Training Video

Nissan NV 200 Taxi Specs

Tips for a Successful WAV Trip: Nissan NV 200

Toyota Sienna Accessible Mobility Works  Toyota Sienna Taxi Specs (Mobility Works)
Toyota Sienna Accessible BraunAbility Toyota Sienna Accessible Ramp Training – BraunAbility

Tips for a Successful WAV Trip: Toyota Sienna

Toyota Sienna Taxi Specs (BraunAbility)

Toyota Sienna Accessible FR Conversions Toyota Sienna Accessible Ramp Training – FR Conversions

Toyota Sienna Taxi Specs (FR Conversions)

Toyota Sienna Accessible Freedom Motors Toyota Sienna Taxi Specs (Freedom Motors)
Dodge Caravan Accessible Mobility Works  Dodge Caravan Taxi Specs (Mobility Works)
Dodge Caravan Accessible BraunAbility Dodge Caravan Accessible Ramp Training – BraunAbility

Dodge Caravan Taxi Specs (BraunAbility)

Tips for a Successful WAV Trip: Dodge Caravan

Dodge Caravan Accessible BraunAbility – Side Entry Dodge Caravan Taxi Specs (BraunAbility – Side Entry)
Dodge Caravan Accessible FR Conversions Dodge Caravan Accessible Ramp Training – FR Conversions 

Dodge Caravan Taxi Specs (FR Conversions)

Ford Transit Connect Taxi Accessible Mobility Works  Ford Transit Connect Taxi Specs (Mobility Works)
Mercedes-Benz Metris TransitWorks Mercedes-Benz Metris Taxi Specs

HOW TO USE ACCESSIBLE DISPATCH


Accessible Dispatch features in-vehicle technology that serves as the main communication channel between drivers and dispatchers. This technology features maps with turn-by-turn directions, and is seamlessly integrated into your vehicle’s DIM system.

DIM Operation


With easy-to-use technology, it’s simple to accept a trip! All accessible vehicles have easy-to-use DIM devices. With a full color, touchscreen system that clearly displays Accessible Dispatch trips, accepting trips and getting to your next pick-up is now easier than ever. The screens will also clearly indicate the dispatch payment you can expect for completing the trip

Accessible Dispatch TPEP/LPEP Device use and steps for drivers to click

Accessible Dispatch Wants Your Feedback!

If you have any questions or feedback, please let us know by calling us at (646) 942-5957 or emailing accessibledispatch@mtm-inc.net. To file a complaint about Accessible Dispatch with the TLC, please contact 311.

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