Reserving Your Trip
What to Expect During Your Trip
The TLC also released a series of videos highlighting how to pick up and drop off passengers with disabilities. These step-by-step videos show drivers everything from how to secure a passenger in a wheelchair accessible vehicle, to appropriate behavior when assisting someone with a disability. These tools remind drivers of the steps they should take and provides suggestions on how to provide excellent customer service. Take a look at these resources:
- Full-Length Videos: There are two full-length versions of the video that contain everything drivers need to know about taking a trip in either a Nissan NV200 or a Toyota Sienna.
- Short Videos: The TLC also created shorter videos that concentrate on different steps of a wheelchair accessible trip, such as how to open the ramp and how to properly secure a passenger who uses a wheelchair. Each video has subtitles in 12 different languages to make it easier for everyone to understand.
- WAV Securement Guide: The TLC has also developed a guide that illustrates the WAV securement process step-by-step. The full web version is printable and can be folded down the middle width-wise, like a pamphlet. You can access both the printable version, the mobile web version, and the securement videos by clicking here.
If you have experienced any driver training or behavior issues, please submit a complaint to 311.