Reserving Your Trip
Accessible Dispatch accepts both on-demand and advance reservation requests. That means you can either book your ride when you need it, or call us up to 24 hours in advance to reserve. Booking your trip in advance, especially for pick-ups in the outer boroughs, allows us to ensure we can provide you the timeliest service and shortest wait time.
Passengers can order a vehicle through Accessible Dispatch for trips starting in all five boroughs.
Passengers pay the standard metered rate set by the TLC. Accessible Dispatch passengers do not pay any additional fees.
What to Expect During Your Trip
As part of being licensed TLC drivers, Accessible Dispatch drivers are trained in entering and exiting protocols, as well as mobility device securement, and are required to assist you in getting in and out of the vehicle.
Yes, all drivers licensed by the NYC Taxi & Limousine Commission (TLC) are required to complete wheelchair passenger assistance training. The in-person training is designed to teach drivers best practices, such as how to operate the ramp and securements in the vehicle and how to safely assist passengers.
If you have experienced any driver training or behavior issues, please submit a complaint to 311.
Different accessible vehicle models have different capacities. Please specify the number of passengers when making your trip request.
Yes, service animals are permitted in all vehicles licensed by the NYC Taxi & Limousine Commission (TLC), including yellow or green taxis.
Accessible taxi service is available at New York City airports through the official taxi stands. You do not need to call Accessible Dispatch.
Accessible Dispatch passengers pay the standard metered fares set by the Taxi & Limousine Commission (TLC), including trips taken in green SHL taxis. The driver is not permitted to negotiate a fare.
About Accessible Dispatch
As of January 2020, there are over 3,000 accessible yellow and green taxis on the road throughout the five boroughs.
Why would a driver drive a further distance to pick me up when they can pick up other passengers along the way?
We incentivize drivers to take Accessible Dispatch trips by paying them a dispatch payment for traveling to your location. This fee is not passed along to you.