Reserving Your Trip

There are several convenient ways to book your next accessible ride:
• Call our dispatch center directly at (646) 599-9999
• Call 311
Download the Accessible Dispatch mobile app
Book online

Click here for more information on how the trip dispatching process works after you request a ride.

Accessible Dispatch accepts both on-demand and advance reservation requests. That means you can either book your ride when you need it, or call us up to 24 hours in advance to reserve. Booking your trip in advance, especially for pick-ups in the outer boroughs, allows us to ensure we can provide you the timeliest service and shortest wait time.
Passengers can order a vehicle through Accessible Dispatch for trips starting in all five boroughs.
Accessible Dispatch passengers do not pay any additional fees. Passengers pay the standard metered fare set by the TLC based on the metered rate. Although drivers are paid a dispatch fee for taking Accessible Dispatch trips, this fee is paid by TLC from the Taxi Improvement Fund—responsibility is not passed on to the passenger.

What to Expect During Your Trip

As part of being licensed TLC drivers, Accessible Dispatch drivers are trained in entering and exiting protocols, as well as mobility device securement, and are required to assist you in getting in and out of the vehicle.
Licensed TLC drivers undergo training before transporting passengers who use mobility devices. The training program is conducted in-person, is augmented by video and published materials, and is inclusive of:
• Americans with Disabilities Act (ADA) requirements and responsibilities
• Proper entering, exiting, and securement protocols
• First person language
• Disability awareness
• Customer service and etiquette
Different accessible vehicle models have different capacities. To ensure that the dispatcher sends a vehicle that meets your needs, please specify the number of passengers when making your trip request.
Yes. Service animals are permitted in all vehicles, including taxicabs, licensed by the TLC.

Accessible taxi service is available at New York City airports through the taxi stand, and you do not need to call Accessible Dispatch for this service. If you need an accessible taxi from an airport, please proceed to your terminal’s taxi stand. The taxi stand attendant can you help you secure an accessible taxi.
Accessible Dispatch passengers pay the standard metered fares set by the TLC, including trips taken in green SHL taxis. The driver is not permitted to negotiate a fare.

About Accessible Dispatch

There are more accessible taxis in the city than ever before. As of summer 2019, there are nearly 2,800 accessible yellow and green taxis on the road throughout the five boroughs.
Much like other apps like Arro and Curb, Accessible Dispatch uses GPS locating technology to find the accessible vehicle closest to your pick-up location, minimizing the distance your driver has to travel. Additionally, we incentivize drivers to take Accessible Dispatch trips by paying them a dispatch fee for traveling to your location. This fee is not passed along to you—Accessible Dispatch passengers pay the same fares as any other passenger.
Accessible Dispatch welcomes your feedback! We strive to always improve our booking and trip delivery processes. Please let us know your thoughts by calling us at (646) 599-9999, emailing us at, or clicking here to fill out our online form.

Please note that feedback about a trip received by MTM that involves an alleged violation of Taxi and Limousine Commission (TLC) rules may result in a request for the passenger or their designee to file a complaint with the TLC. To file a complaint about an Accessible Dispatch trip with the TLC, please contact 311.

Need A Ride? GraphicClick Here to Call the Accessible Dispatch Customer Service Phone NumberClick Here to Download the Accessible Dispatch AppClick Here to Book Your Trip Online

Looking for more information on Accessible Dispatch?
Take a look at these resources to learn more.

Accessible Dispatch Wants Your Feedback!

If you have any questions or feedback about your trip, please let us know by calling us at (646) 599-9999 or emailing To file a complaint about an Accessible Dispatch trip with the TLC, please contact 311.

Click Here to Provide Your Feedback
Need a Ride?
Click Here to Call and Book Today
Click Here To Download the Accessible Dispatch App
Click Here to  Book Your Trip Online

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