Great news! The TLC released a series of videos highlighting how to pick-up and drop-off passengers with disabilities, which have now won five Telly and Communicator Awards for instructional video excellence. These step-by-step videos show everything from how to secure a passenger in a wheelchair accessible vehicle, to appropriate behavior when assisting someone with a disability. It is a great tool to remind you of the steps you should take, and provides suggestions on how to provide excellent customer service. Take a look at the resources available to you now:

• Full-Length Videos: There are two full-length versions of the video that contain everything you need to know about taking a trip in either a Nissan NV200 or a Toyota Sienna.
• Short Videos: The TLC also created shorter videos that concentrate on different steps of a wheelchair accessible trip, such as how to open the ramp and how to properly secure a passenger who uses a wheelchair. Each video has subtitles in 12 different languages to make it easier for everyone to understand.
• WAV Securement Guide: The TLC has also developed a guide that illustrates the WAV securement process step-by-step. The full web version is printable and can be folded down the middle width-wise, like a pamphlet. You can access both the printable version, the mobile web version, and the securement videos by clicking here.
• Driver Education Study Guide: The TLC has also put together a Driver Education Study Guide. This guide helps you understand and prepare for the topics covered on the TLC Driver License Exam. The guide includes a section on Accessible Dispatch rules. Click here to access the Study Guide. 

The TLC provides several programs for drivers who drive and/or own Wheelchair Accessible Vehicles (WAVs). If you are interested in learning more about the Accessible Dispatch Program, the Taxicab Improvement Fund (TIF), the Driver Resource Center, and the DriveNYCTaxi program, watch our recorded webinar below. The webinar will also tell you more about incentives like hack up bonuses, a dollar for each trip completed in a WAV, and additional dispatch payments on top of the metered fare.

Accessible Dispatch features in-vehicle technology that serves as the main communication channel between drivers and dispatchers. This technology features maps with turn-by-turn directions, and is seamlessly integrated into your vehicle’s DIM system.

With easy-to-use technology, it’s simple to accept a trip! All accessible vehicles have easy-to-use DIM devices. With a full color, touchscreen system that clearly displays Accessible Dispatch trips, accepting trips and getting to your next pick-up is now easier than ever. The screens will also clearly indicate the dispatch payment you can expect for completing the trip.

Find your vehicle model below to learn more about how to operate your vehicle’s ramp, as well as learn about your vehicle’s specific safety features.